Refund policy
Refund & Cancellation Policy
Because MegFitt meals are freshly prepared and perishable, all food sales are final and meals cannot be returned.
Cancellations
Order cancellations must be requested before Saturday. After Saturday, grocery lists and individual meal requirements are finalized and purchases are made, so orders become non-refundable.
Custom meal-plan orders are also non-refundable once groceries have been purchased or meal preparation has begun.
Missing Items
If an item is missing from your order, please contact us. MegFitt may provide a store credit or refund for the missing item.
Damaged, Incorrect, or Spoiled Meals
Any damaged, leaking, incorrect, or potentially spoiled meal must be reported within 2 hours of delivery.
Please provide a clear photo of the meal and packaging so we can review the issue. Approved claims will generally be resolved with MegFitt store credit.
Taste & Personal Preference
Refunds or credits are not provided because of taste, texture, portion preference, or simply not liking a meal.
Ingredients & Allergies
Ingredients are listed on the MegFitt website. Customers are responsible for reviewing the ingredients before ordering and selecting meals appropriate for their individual dietary or allergy needs.
Missed Pickup
Prepared meals are non-refundable if a scheduled pickup is missed. Customers may arrange to pick up their meals from the MegFitt kitchen.
Delivery
Orders are non-refundable if delivery cannot be completed because the customer provided an incorrect address or was unavailable to receive the order.
Contact Us
For questions regarding an order, cancellation, store credit, or refund, contact: